Privacy Policy

Last updated: 02/09/24

Welcome to CB Catering’s Privacy Policy. At CB Catering, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our website and services.

1. Who We Are

CB Catering (“we”, “us”, “our”) is a catering company registered in the UK, located at Tir Llwyd Industrial Estate, Kinmel Bay, Rhyl, Wales, LL18 5JA. We provide catering services and sell products online through our website.

2. Information We Collect

We may collect and process the following personal data about you:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Payment Information: Credit/debit card details and billing address. Payment processing is handled by a third-party provider (e.g., Stripe, PayPal) and we do not store your payment information.
• Order Details: Products or services purchased, delivery preferences, and any special requests or dietary information.
• Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect personal data in the following ways:

• Direct interactions: You provide your personal information when you place an order, subscribe to our newsletter, or contact us via our website, email, or phone.
• Automated technologies: As you interact with our website, we collect technical data through cookies, server logs, and other similar technologies.
• Third parties: We may receive personal data about you from various third parties, including analytics providers, advertising networks, and payment processors.

4. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your order, including managing payments, fees, and charges.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To provide customer support and respond to your inquiries.
• To improve our website, products, and services through analytics and feedback.
• To send you marketing communications if you have opted in to receive them. You can opt-out at any time.
• To comply with legal obligations, such as record-keeping and reporting requirements.

5. Legal Basis for Processing Your Data

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a contract: When it is necessary to process your data to fulfil a contract we have with you (e.g., to deliver your order).
• Legitimate interests: When it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
• Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., marketing communications).
• Compliance with legal obligations: When we need to comply with a legal or regulatory obligation.

6. How We Share Your Information

We may share your personal data with the following third parties:

• Service providers: Including payment processors, delivery companies, and IT service providers who help us run our business.
• Professional advisors: Such as lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Government authorities: When required to comply with legal obligations or requests.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We do not transfer your personal data outside the UK. If we need to transfer your personal data outside the UK in the future, we will ensure an adequate level of protection is afforded to it by implementing appropriate safeguards.

8. Data Security

We take data security seriously and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and whether we can achieve those purposes through other means.

10. Your Legal Rights

Under data protection law, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can request that we correct any inaccuracies in your personal data.
• Right to erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to restrict processing: You can request that we restrict the processing of your personal data under certain circumstances.
• Right to data portability: You can request the transfer of your personal data to another party.
• Right to object: You can object to the processing of your personal data where we are relying on a legitimate interest.
• Right to withdraw consent: Where we are relying on consent to process your personal data, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at sales@cbcatering.co.uk .

11. Cookies

Our website uses cookies to enhance your experience and analyze site traffic. For more detailed information about the cookies we use, please see our [Cookie Policy].

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page, and, where appropriate, we will notify you by email. Please check back frequently to see any updates or changes to our privacy policy.

13. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

CB Catering
Tir Llwyd Industrial Estate, Kinmel Bay, Rhyl, Wales, LL18 5JA
Email: sales@cbcatering.co.uk
Phone: 01745 857562